Request a Return or Exchange

Complete the form below and our customer support team will review your request and reply within 24 hours Monday - Friday.

Please do not send any items until you receive return instructions.

Before you begin

Voluntary size, fit and change-of-mind requests must be submitted within 30 days of confirmed delivery.
Faulty, wrong or unsafe product claims are reviewed separately.
For size and change-of-mind returns, tracked return postage to our US returns centre is arranged and paid by the customer.
All pairs included in a promotional order must be returned for a full refund.

Read our full Returns Policy

1. Customer and order details Full name * Email used for the order * Order number *

Delivery country *

Confirmed delivery date *

2. What do you need help with? Reason for request *Preferred outcome *

Size ordered

Size wanted

Original promotional quantity *

Pairs affected *

Colours involved

3. Tell us what happened Details *

Fault or wrong-item claims: Submit this form first. Our team will reply requesting clear photos of the fault and size label. Please keep the product until the claim has been reviewed.

4. Confirmation I confirm the information supplied is accurate. I understand that I must wait for return instructions before sending anything. I have reviewed the Returns Policy.

Our team will review the request and reply with the available options.

Track an existing order | Returns Policy

Item added to your cart

Request a Return or Exchange

Request a Return or Exchange

Request submitted

Country/region