Refund policy
Refund & Returns Policy
At 19th Tour Flex Golf, we want you to feel confident ordering online.
That’s why every eligible order is backed by our 30-Day Money-Back Guarantee.
If the fit or feel isn’t quite right, simply contact us within 30 days of receiving your order.
Start a Return or Exchange
To start a return, refund or exchange:
[Complete our Returns and Exchanges Form]
Alternatively, email:
Please include your order number, email address and a brief description of your request.
Our Customer Support team is available Monday to Friday, and we aim to respond within 24 hours.
30-Day Returns
You may request a return or exchange within 30 days of delivery.
To qualify, items must be:
- unworn, except for trying them on;
- unwashed and unaltered;
- returned with the original tags attached; and
- in their original, resalable condition.
Please contact us before sending anything back. Once your return is approved, we’ll email you the return instructions and address.
Refunds
Once your return has been received and approved, your refund will be issued to the original payment method within 14 days.
Your bank or payment provider may require additional time to display the refund in your account.
Original priority, express or upgraded shipping charges are non-refundable.
Exchanges
Need a different size or colour? Contact us within 30 days of delivery and we’ll guide you through the exchange process.
Damaged, Defective or Incorrect Items
If your Product arrives damaged, defective or different from what you ordered, please contact us as soon as possible.
Include your order number and clear photos or video of the issue so our team can review it quickly and provide the appropriate resolution.
Lost Deliveries
If your parcel appears to have been lost in transit, we’ll investigate it with the shipping carrier.
If it cannot be located, we’ll provide an appropriate resolution.
If tracking shows that your order was delivered but you cannot locate it, please contact us promptly so we can investigate.
Return Shipping
Our authorised return facility is located in the United States.
Customers are responsible for the cost of voluntary returns and exchanges to our return facility.
We recommend using a tracked shipping service, as we cannot process returns that are not received.
Please do not send Products back without receiving return approval and instructions from our support team.
Promotional Orders
Products purchased as part of a bundle, buy-one-get-one or similar promotion may need to be returned together.
If only part of a promotional order is returned, the refund may be adjusted to reflect the Products or promotional items retained.
Important Information
We reserve the right to refuse voluntary returns that are received outside the return period or are worn, washed, altered, damaged or returned without their original tags.
For assistance, contact:
Thank you for choosing 19th Tour Flex Golf.